Change Response Curve

Leadership & Change

Understanding the emotional journey people go through during loss and significant change — from initial shock through to acceptance and adaptation.

When to use this:

Supporting people through major organizational change, loss, or unwanted transitions.

Example situations:

  • "Supporting team member passed over for promotion"
  • "Helping someone through layoff or role elimination"

The 5 Steps:

  1. 1. Acknowledge DenialRecognize and validate the shock and disbelief
  2. 2. Allow AngerCreate space for frustration and provide outlets
  3. 3. Navigate BargainingUnderstand attempts to negotiate or find alternatives
  4. 4. Support Through DepressionProvide empathy during the low point
  5. 5. Facilitate AcceptanceHelp them move forward with the new reality

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